1. Order Processing
At ZapBotz, every order is handled with honesty, care, and transparency.
Because we work through verified supplier partnerships, order processing takes 1–3 working days after payment confirmation. During this time, your item is packed and handed over to our delivery partner.
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2. Shipping Time (Within Pakistan)
Estimated delivery: 3–7 working days depending on your location.
Major cities: 2–4 days
Smaller towns & remote areas: 5–7 days
We avoid false promises — no “next-day” delivery claims unless clearly stated on the product page.
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3. Our Delivery Partners
We deliver all orders through Leopards Courier and PostEx, two of Pakistan’s most reliable logistics companies.
Tracking updates are shared automatically once your order ships — so you can monitor your parcel at every step.
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4. Shipping Costs
Free delivery on selected promotional items (as mentioned on product pages).
Standard delivery charges apply otherwise, displayed clearly at checkout — no hidden fees, ever.
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5. Tracking & Communication
Once your order is dispatched, you’ll receive your tracking ID via SMS, WhatsApp, or email.
You can track your order directly on Leopards or PostEx’s official website.
If there’s any delay, our team will update you honestly — no fake excuses, no blame-shifting.
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6. Responsibility & Delays
While we ensure timely handover to couriers, ZapBotz is not liable for delays caused by courier operations, weather, incorrect addresses, or unforeseen logistics issues.
However, we actively assist in resolving every issue fairly and transparently.
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7. Our Ethical Commitment
We operate under Islamic business principles — Amanah (trust), Sidq (truthfulness), and Ihsan (quality).
Every shipment is handled with the intention of halal earning (rizq-e-halal) and genuine customer service.
> “The truthful and trustworthy merchant will be with the Prophets and the righteous.”
(Tirmidhi 1209)