1. Is ZapBotz a dropshipping store?
ZapBotz works through verified supplier partnerships — similar to a dropshipping model — but we’re completely transparent about it.
We act as a wakil (authorized agent) between the customer and the supplier. This means your product ships directly from our trusted supplier, while we handle customer service and support.
This model is 100% halal, as long as it’s honest, disclosed, and free from deception — which is our top priority.
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2. Do you own the products you sell?
Some products are fulfilled directly by our partner suppliers, and others we keep in limited stock.
We always ensure each item is tested, verified, and described accurately before listing it — even if it’s not in our warehouse.
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3. How do I know your products are authentic?
We work only with verified, high-quality suppliers who meet our product and ethical standards.
Each item goes through manual review before being added to our website.
No fake claims. No misleading photos. Only real, honest quality.
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4. How long does delivery take?
Delivery within Pakistan usually takes 3–7 working days, depending on your city.
We ship through Leopards Courier and PostEx — both trusted nationwide logistics partners.
You’ll receive a tracking ID via SMS, WhatsApp, or email once your order ships.
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5. Do you charge for shipping?
We offer free delivery on selected products (mentioned on product pages).
Standard shipping rates apply on other items, clearly shown at checkout — no hidden costs, ever.
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6. Can I return or exchange a product?
Yes. If your product is damaged, defective, or not as described, you can request a return or exchange within 7 days of delivery.
We handle all claims honestly and fairly — no excuses, no delays.
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7. Do you offer Cash on Delivery (COD)?
Yes. We currently offer Cash on Delivery through Leopards and PostEx.
Please make sure your contact number and address are correct to avoid delivery issues.
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8. How do I contact ZapBotz for help?
You can reach our support team anytime through:
📞 WhatsApp: [+923118559755]
📧 Email: [thezapbotz@gmail.com ]
We respond within 24 hours
Our goal is always to help — with honesty, respect, and transparency.
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9. What makes ZapBotz different?
Most online stores hide their process — we don’t.
We’re building a halal, ethical business based on trust, honesty, and real service.
We tell the truth about our sourcing, show real customer results, and never sell fake promises.
> “The honest merchant will be with the Prophets and the righteous.” (Tirmidhi 1209)